Walmart Visa Gift Card Customer Service. Walmart Visa Gift Card is issued by Green Dot Bank, Members FDIC, pursuant to a license from Visa U.S.A. Inc.
Use your Walmart Visa Gift Card everywhere. Visa debit cards are accepted in fifty (50) US states and the District of Columbia, excluding Puerto Rico and other US territories. Walmart Visa Gift Cards cannot be used at any merchant, including the Internet and merchants ordered by post or telephone, outside the United States or the District of Columbia.
Walmart Visa GiftCards may not be accepted at merchants that require manual Card printing.
Walmart Visa Gift Card Customer Service
- For cardholder customer service, call 1-866-633-9096
- To report a lost or stolen Card, call 1-866-633-9096: Gift Card number is required to report a card lost or stolen.
To contact us by mail, write to:
Walmart Visa Gift Card
P.O. Box 5100
Pasadena, CA 91117-0100
Walmart Visa Gift Card FAQ
How do I use my Gift Card?
If your Walmart Visa Gift Card (“Card”) was purchased before April 1, 2013, simply give it to the merchant, select the “credit” payment option and sign the sales receipt.
If your Card was purchased after April 1, 2013, you can still use the “credit” payment option, or you can choose the “debit” payment option and use the last your 4-digit Card as your Personal Identification Number (PIN).
When receiving my Gift Card, what should I do?
You must register your Card at WalmartGiftcom. This protects you if your card is lost or stolen. In addition, your Card must be registered if you want to shop online, by mail, or by telephone. Most traders need address information. Your card number and a 3-digit security code are required to register.
Write down your Card number and Customer Service number on a separate sheet of paper if your Card is lost, stolen or destroyed. Your card is automatically activated when purchased.
Why can’t I register my Gift Card?
Please see the back of your card to determine the issuing bank. Gift Cards issued by Sunrise Banks and Green Dot Bank, N.A. not available for sale in New Hampshire or Vermont. Citizens of this state will not be able to register Gift Cards. If you live in one of these countries, you can get a refund as long as the original balance on the Card has not changed.
How can I find out my Card balance?
You can check your balance for free at any Walmart register, online at WalmartGift.com, or by contacting us at 1-866-633-9096 using an Automatic Telephone System.
How do I make an online purchase?
Some merchants may require you to register your Card at WalmartGiftcom before making a purchase via the internet, mail or telephone orders. The information you provide when registering must also be the same as the information you will give to the merchant, otherwise your transaction will be refused.
How do I pay for items that cost more than the balance on my Gift Card?
To buy goods that cost more than your Card balance, you must provide a second payment method – such as cash, checks or credit card – to pay the difference. Tell the cashier how much you want to pay with each type of payment. Not all merchants can accept two forms of payment.
Can I use my Gift Card internationally?
Nope. Gift Cards can only be used in fifty (50) US states and the District of Columbia, excluding Puerto Rico and other US territories.
Why does the merchant ask for more authorization than what is on my receipt?
Certain traders may ask us to authorize transactions in advance and can estimate the final value. For example, a restaurant can ask us to authorize a payment of 20% above your total bill to cover the tip amount.
The actual amount you pay will not exceed the bill amount plus a tip added by you (the tip amount is at your discretion). The initial authorization remains on your Card until the actual transaction is sent to your Card, and that can take up to 10 days.
Does the Walmart Visa Gift Card that I get has a PIN number?
If a Walmart Visa Gift Card is purchased after April 1, 2013, your PIN is the last four digits of your Card number. However, there is no ATM access, and no money back.
If the Walmart Visa Gift Card was purchased before April 1, 2013, it does not have a PIN number and cannot be used in locations that require the use of a PIN.
What should I do if I have a question or feel there is an error on my Card?
If there are errors or questions about your card, complete our dispute form and we will do our best to help you with your problem, or write to us at Walmart Visa Gift Card Customer Service, PO Box 5100 Pasadena, CA 91117. Write to them as soon as maybe if you think something has happened to your card account.
They must allow you to report errors up to 60 days after:
(i) the date you accessed your account electronically, provided that the error can be seen in electronic history; or
(ii) the date we sent the FIRST written history in which the error occurred.
You can request a written history of your transactions, by write to Written History Request, PO Box 5100 Pasadena, CA91117.
When notifying them, you need to tell them:
(i) your name and card number;
(ii) why you believe there was an error, and the dollar amount involved; and
(iii) approximately when the error occurred. https://bit.ly/2ZEl9Uh
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